How To Discover Your Potential Clients’ Biggest Challenges…

potential clientsMarketing that speaks directly to your prospects’ biggest problems is key to pulling in new clients, but before you can talk about those problems, you need to know what they are. Effective customer interaction can help you find out.

Check the Data

Market research data on construction and real estate can give you a bird’s-eye view of the challenges people in your target market are dealing with. Buying data from a market research firm is the fastest way to get the exact data you need, but don’t over look free sources such as economic data from the U.S. Census Bureau and the SizeUp tool from the U.S. Small Business Administration.

Data from your own clients is even more valuable. Compiling and analyzing data on projects that were delayed, came in over-budget or ran into other complications can help you zero in on your clients’ most common frustrations. Data on your rejected proposals can help you spot the challenges your prospects’ might feel you didn’t address as well as your competition. Even tracking which blog posts your visitors read most often can tell you about the problems they’re trying to solve.

Strike Up a Conversation

Data can guide you in the right direction, but because your target market is particular to your business, the only real way to find out what your ideal clients think is to ask them. Holding conversations with your existing and potential clients about the challenges they face is an integral part of effective customer interaction. It provides you with valuable insight, while also showing your clients you’re truly interested in understanding and meeting their needs.

There are multiple ways you can get this done. Send out an email survey, pose questions to your social media followers, gather a focus group or invite some of your best clients to one-on-one lunches on you. Customer relationship management software with data analytics features will let you process the information you gather more efficiently.


The Importance of Targeting Your Construction Marketing

Effective marketing of your construction company’s services is the cornerstone of business growth. In some cases, successful marketing might be the difference between staying in business or closing up shop. To succeed in the construction industry, your marketing must be aimed at the right audience. Here are some ways you can use construction marketing techniques to build and sustain your business.

construction marketingNarrow Your Marketing

A shotgun approach to marketing your construction services is almost guaranteed to be a waste of time, effort and resources. It’s necessary to narrow your marketing to those who might reasonably be expected to need your services. A newspaper advertisement pointing out general services might be fine, but if you are looking for broader opportunities, you’ll have to specialize. For example, if you advertise in industry publications, you’ll not have much luck advertising in agricultural publications if all you do is retail or residential construction. If you have a specialty in building agricultural structures, however, that type of magazine is a good choice. Marketing to former customers can also narrow your marketing to a proven and interested group.

Use the Proper Techniques

Your marketing must use the proper techniques to reach the audience most likely to need your services. The type of media you use — radio, television, print, or online — will depend on the type of customer you’re looking for. Mailing lists can be effective, but they need to be targeted to potential customers who will need the type of construction services you offer. Techniques such as programmatic advertising — a method of buying advertising and marketing media based on very specific audience characteristics and criteria — can let you get your message in front of a very narrow but very receptive group of potential customers.

Construction Monitor is dedicated to the success of construction businesses, and provides the data, construction leads, and best practices information they need to survive and thrive in a competitive industry. Contact us today for more information on construction marketing and how you can shape your marketing program to best take advantage of your available resources and the market you wish to serve.

Using Case Studies to Generate Leads

In the search for new customers, the company that does the most to solve customer problems and alleviate their “pain points” is the company that will likely get the most new business. Using case studies for lead generation in the construction business allows you to inform your leads on what you do and how you do it, as well as how your products and services will resolve their most important issues.

construction leadsWhat Are Case Studies?

A case study is a detailed account of an event, process, or subject relevant to a specific business. They often focus on how a problem was identified and how it was resolved. Case studies usually spend significant effort describing how the resolution applies to either a customer’s needs or a company’s offerings.

The Structure of Case Studies

Case studies are important tools you can use to tell your potential customers why and how your services can solve their problems. They are often written by professionals and can contain complex information intended to inform sophisticated audiences.

A general structure to use for case studies requires the first 10 percent of the document to be used establishing the client’s background.

Next, about 50 percent of the text should be used to describe, in depth, a very specific problem encountered by a client. This could be a problem that can be applicable in several situations, or it could be specific to a client you’re trying to attract.

The final 40 percent of the case study should describe, again in substantial detail, the solutions applied to the problem and how they resolved the issue. In a custom-written case study, this is where you will have the opportunity to highlight your company’s strengths and how they can help your potential customer.

Construction Monitor serves the construction industry and associated professionals with the most up-to-date information on housing starts, industry best practices and other information that can help a company grow. Contact us today for more information on lead generation in the construction business and how case studies can help you inform and attract potential customers.