When your would-be clients are considering doing business with you, review sites and social media are often the first places they turn to check your reputation. By taking steps to maintain a good social media reputation, you’ll assure your prospects they can trust you with their construction project.
Demonstrate Your Expertise
Populating your social media accounts with helpful, knowledgeable posts does a lot to establish and maintain your reputation as a skilled expert. Fill in your profile completely with your firm’s specialties, how long you’ve been in business, any awards you’ve won, and other signs of reliability. Use a real person’s photo, rather than a company logo.
Then show off your expertise by creating posts that truly benefit your target audience. Share helpful tips, thoughtful insight, trend alerts, news with your own commentary, and valuable resources. Intersperse these with low-key promotional posts such as photos of your finished building projects, thoughts on problems you’ve solved, and quotes from happy clients.
Engage with Your Audience
By interacting with others on social media, you show anyone visiting your profile that you care enough to offer your help and support. You also give potential clients a sense of your personality. Both these factors create a positive first impression and support your good reputation.
Use the search function and hashtags to find posts by people in your target audience and those in complementary businesses, such as building materials suppliers and tradespeople. Then “like,” comment on, and share their posts when you can.
Monitor Your Name
Use Google Alerts, Yahoo! Alerts or a similar service to keep tabs on your company name and name of the owner or other representative employees.
When someone posts a positive comment about you, show your appreciation. When a complaint arises, respond with a genuine offer to resolve the problem. Even if you can’t please that one unhappy client, you’ll protect your reputation by showing future prospects you made an honest attempt and didn’t ignore the issue.