Construction Contractors and Business Relationship-Building

Construction Contractors

There are exceptions to every rule but many believe there are innate differences between most men and most women. One pandemic-quarantined man bemoaned, “If I have to talk about my feelings with my wife one more time, I may kill myself.”

Construction contractors are diverse men and women of every cultural and educational background but there’s one thing they all need to do: Construction contractors should build relationships in the construction industry.

When construction contractors focus on relationship-building, it doesn’t necessarily mean they’re sharing their feelings. It means they’re creating a positive customer experience. Engaged, satisfied customers can lead to more work, more business connections, and more money.

Successful Construction Contractors Build Positive Customer Experiences With Every Touch

Relationship-building is just as important as building houses and infrastructure. Your website, project sites, cellphone conversations, even your leave-a-message message “touch” potential clients.

Here are some relationship-building tips for construction contractors that strategize for industry success:

Open, Responsive Lines of Communication

How many lines of communication do you have? Does someone have to blow dust off a laptop to discover you have online requests for information? Is your cellphone mailbox full?

There shouldn’t be any dead-ends in your lines of communication. Lines of communication include:

  1. Cellphone calling
  2. Cellphone texting/messaging
  3. Email
  4. Snail mail
  5. Your business website

And every line of communication should be open and responsive.

Say What You Mean; Mean What You Say

Probably the best advertisement for your business is a reputation for honesty. It’s sometimes called “transparency.” If you can’t answer a client’s questions now, let them know when you will respond. And do it.

Construction contractors that lowball bids and then try to make it up mid-project get the kind of reputation you don’t want. The same goes for promising quality and delivering shoddy work.

Being honest – transparent – should be the easiest thing to be for most companies. If not, they won’t survive beyond this generation of buyers and builders.

Customer Satisfaction Is Key

If you’re about to enter a relationship with a customer you are 99% sure isn’t going to be happy no matter what you do, walk away. Just one disappointed client can put some big chips in the goodwill you’ve worked so hard to build.

Put Technology to Work for You

You can work faster and smarter when you use technology. Construction Monitor has business development technology for relationship building and lead generation. Don’t delay. Communicate with us today.

Using Big Data for Construction Business Development

Construction Business Development

You hear terms like “actionable insights,” “business intelligence,” and “tools” but they’re not talking about screwdrivers, IQ, or 5-year plans. Big data is a reality impacting every segment of the construction industry.

When it comes to construction business development and management, what you don’t know can hurt you.

Construction Business Development: Managing Information

Let’s talk about one large construction project.

  • The project involves approximately:
    • 130 million emails
    • 55 million documents
    • 12 million workflows
  • 13% of construction teams’ working hours are spent looking for project data/information
  • 95.5% of all data captured goes unused
  • 30% of engineering/construction companies use software apps that don’t integrate with one another

Building a Better Toolbox

The “right tools” are what you need to manage big data, and more importantly, increase business opportunities. For many years, some construction industry-related organizations simply avoided the issue. (They may be out of business by now.)

But what are the right tools?

Your first task is to admit your current data is all over the place. Gather the information you have from various employees’ hard drives, blueprints, log sheets, PDFs, cloud storage, and even Rolodexes (Yes, some still use them.) and “integrate” the data into one location.

‘We’re Looking for It…’

If you could harness the time spent by various teams “looking for” information, you’d be able to corral the next decade. Follow the leaders in the construction industry and switch to:

  • BIM (building information modeling)
    • Collaboration
    • Automated workflows between employees and stakeholders
    • Supplier collaboration for transactions
  • Connected jobsites
  • Equipment locators/tracking
  • Geolocators
  • Materials movements
  • Prefabrication methods
  • Tracking sensors
  • Virtual reality
  • Wearables

The Best Business-Building Tool for Construction Business Development

Analytics software for your business depends on the size of your organization and growth trends. But knowledgeable business development for the construction industry depends on Construction Monitor. We analyze between 8,000-12,000 new building permits every week.

“I hear people say there aren’t many jobs,” said one Construction Monitor representative, “And I then retrieve real-time, local construction business development information in minutes.”

The jobs are there. 

We’re not “just selling” construction business development information. We’re selling the support and business-building tools that go with it. Contact Construction Monitor to learn more about construction business development for your company.

Construction Safety Tips for 2020

construction safety tips

The COVID-19 pandemic will continue to pose cross-contamination and exposure risks for the construction industry (indeed, every industry) for potentially years to come. Construction supervisors and owner/operators will need to provide education that defines new workplace safety standards for the remainder of 2020. OSHA (Occupational Safety and Health Administration) has released its construction safety tips and guidelines for post-coronavirus:

COVID-19 Guidance for the Construction Workforce

  1. Discourage space invaders – Encourage workers to avoid physical contact and maintain 6-foot distancing where possible. This includes inside jobsite trailers.
  2. Encourage workers to report any safety and health concerns immediately.
  3. Face-to-face meetings – Keep jobsite meetings short and reinforce distancing practices.
  4. Keep cool – Offer shaded rest areas, plenty of water stations, and switch to nighttime work shifts if dangerously hot days pose serious health risks.
  5. Masking – Mask-wearing may be recommended but mandates are unlikely to be enforceable. Allow workers to wear masks or not unless based on community/legal requirements.
  6. Portable toilet sanitation – Construction jobsite toilet cleaning and disinfection should be increased and hand sanitizers provided. Hand sanitizers should be refilled/replaced frequently.
  7. PPE – Personal protective equipment should be used when needed, as always. Provide training in proper PPE use.
  8. Promote personal hygiene and “respiratory etiquette” – Coughs and sneezes should always be covered. If access to soap and water is limited, provide hand-sanitizer stations throughout the jobsite.
  9. Put it in writing – Construction safety diligence will be more important than ever before. Be able to show documentation that construction safety training has been completed by all workers. Document instances of best-efforts in reducing cross-contamination and disease exposure risks. Record days/times workers left the job due to illness.
  10. Use EPA-approved cleaning products – Cleaning products should meet standards for SARS-CoV-2. Alcohol-based wipes should be used on shared tools before/after use (while following manufacturer instructions for cleaning).
  11. Workaholics are no longer jobsite super-heroes – Reinforce policies to discourage workers to stay home if they are sick.

Construction Monitor LLC increases the efficiency for thousands of construction industry-related companies nationwide. To learn more about our technology tools and strategic partnerships, contact Construction Monitor today.

9 Tips for Getting Your Contracting Business Through COVID-19

Contracting Business

The National Law Review offers this piece of advice for your contracting business: Get it in writing!¹ That’s especially true during the coronavirus pandemic that is threatening our nation’s population and economic health.

Coronavirus vs. Your Contracting Business

This situation is here and now. It changes every day, so if you had an optimistic 5-year plan for your organization, toss it away and get ready to move quickly. 

Here are 9 tips to get your contracting business through COVID-19:

  1. Be proactive – If you’re silent, clients and employees become extra-nervous. Communicate with emails and online how you’re managing this event. Share due diligence efforts and business recovery plans.
  2. Communicate early – By now you should have reached out to all project stakeholders to review terms of performance, timelines and costs. Strive to keep projects alive and get everything in writing.
  3. Consider mobility implementations – If administrative and back-office personnel can work from home, consider making the move to a mobile workforce.
  4. Contract modifications – Every project contract you have in the works needs to return to the table. Try to recover or offset rising costs.
  5. Coronavirus impact – The time to “wait and see” is past. Your contracts should have included “excusable delays” or “force majeure” clauses. Provide notice to all contract-holders how coronavirus has impacted contract deliverables, including supply chain issues. Cite all time/performance delays, real and predicted.
  6. Cybersecurity – If administrative people will be working from home, you may need to upgrade cybersecurity and educate them about not compromising confidential information.
  7. Prepare for new workplace safety requirements – Your employees will need masks and/or gloves to reduce virus cross-contamination.
  8. Put it in writing – Document every communication, every delay, every challenge… If you weren’t the kind of person to keep a “diary,” you need to start. Others are depending on you to show diligence in trying to salvage work.
  9. Update policies for paid days off/sick days – This is going to be a tricky area. Employees must not be “punished” for staying home when sick, but your guidelines must also be reasonable. Consult with HR and/or legal professionals to revise employment terms.

Construction Monitor is Here for You

What’s happening now is temporary, but it will change the way we do business forever. Your contracting business can prepare for growth, even while time seemingly stands still. Call 800-925-6085 or contact us to learn more about using construction data reports.

We wish continued good health for you and your company.

How to Use Mobile Apps to Make Your Construction Business More Efficient

mobile appsThe overwhelming popularity of smartphones means that it’s likely you, your staff, and clients will own one. These devices not only make communication easier, but they also offer computing power and software applications that can improve the function of your construction business. Here are some effective ways to use mobile apps to make your construction business more efficient, easier to operate and more profitable.
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