What is Social Listening and Who Should Be Doing It?

social listeningSocial media gives you an invaluable opportunity to eavesdrop on your target audience and find out what they really think. Whether your ideal clients are homeowners or large commercial property developers, you can learn a lot just by listening.

How Social Listening Works

Social listening is the process of finding, monitoring, and contributing to conversations on social media platforms where your ideal clients gather. The goal is to get a big picture view of what they’re saying both about your company specifically and your construction specialty in general. You can do this by following topics, key terms, competing companies, and related industries. So if you’re a restaurant renovation specialist, you might keep up on what restaurant owners are saying about their facilities by following terms such as “restaurant design trends” and “restaurant expansion.”

This is not to be confused with social monitoring, which is more about staying alert for important incidents involving your brand, such as praise from a major influencer. With social listening, you’re not just replying to questions, comments, and complaints, but also drawing valuable insight you can use to guide your business strategy.

Can Social Listening Benefit You?

Even if your company isn’t very active on social media, there’s a good chance a lot of your past, current, and prospective clients are. If you care what they think, social listening is worth your time.

Watching your prospects interact with each other helps you get on their wavelength, making it easier to create marketing campaigns that truly connect with them. A better understanding of what your prospects want to learn about will spark ideas for blog posts, social media posts, and other content that actually does its job of attracting the leads you want.

By putting common complaints and emerging trends on your radar, social listening can lead you to new opportunities. If you notice local restaurant owners are interested in features that bring the outdoors in, you can appeal to them with your expertise in skylights or sunroom terraces.

 

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